Return & Refund Policy

At PawsClean, your satisfaction is our priority. We want you and your pets to love every purchase. Please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be:

Unused and in its original condition
In the original packaging
Accompanied by proof of purchase (order number or receipt)

How to Initiate a Return

To start a return, please contact us at support@pawsclean.shop with your order number and the reason for the return. We will respond within 48 hours with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-7 business days.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the item. We will arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items

Items that have been used or damaged by the customer
Products returned without original packaging
Orders past the 30-day return window

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error. Original shipping charges are non-refundable.